QUALITY POLICY

Intelligent Resources is committed to providing the highest quality service possible to its candidates and clients.

We believe it takes time and trouble to develop strong long-term business relationships and we are committed to investing both in our candidates and our customers. This allows us to create the most successful matches.

Our business is absolutely dependent on the human input into business growth and the evolution of companies within their markets. For this reason we aim to respond to the sensitive and complex nature of business partnerships with all our customers in order to provide a service which is genuinely consultative and creative.

Our consultants undertake to treat all customers with respect, providing as much constructive advice as possible, helping where we can and advising on more appropriate routes where we cannot.

Intelligent Resources is dependent on:

	The good discretion of Consultants
	A peer review and work shadowing process, monitored by project managers
	Clear direction of junior staff
	Watertight processes for compliance and consistency

It is not possible to conduct business without the use of discretion and judgement on the part of client facing staff. To support this, no one person works in isolation, and we regard audit trails as an essential part of our business. Audit trails provide essential record keeping, a communications medium and a foundation for collaborative working.

Successful quality management means:

	Qualitatively good service, as received by our clients
	Improvements in productivity
	Improvements in satisfaction for our customers and our staff

We are committed to compliance with ISO 9001 requirements and continuous improvement of the effectiveness of the quality management system. With this in mind objectives are established and reviewed at the Management Review on an annual basis, with targets and objectives set for the coming year. Performance against goals set is monitored and reviewed throughout the year so that we can measure performance improvement and remedy problems.